FAQs

Got Questions? We’ve Got Answers!

Whether you’re curious about our services, how to get started, or how we match you with the right virtual assistant, find all the information you need right here. Check out our FAQs to get quick answers to common questions and learn more about how we can help your business grow.

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Frequently Asked Questions

Find answers to commonly asked questions about our services.

What services does Steun Outsourcing offer?

We offer three core services: Outsourcing Solutions, Staffing Solutions, and Managed VA Solutions. Whether you need someone to handle day-to-day tasks through outsourcing, want to directly hire and manage a virtual assistant, or prefer us to manage your VA team, we have you covered.

How does your Outsourcing process work?

In our outsourcing model, we manage the entire process for you. After learning about your business needs, we assign the right virtual assistants to handle your tasks, all supervised by our project managers. You won’t need to communicate directly with the VAs, and we ensure everything runs smoothly while you focus on your business.

How does the Staffing Solution work?

With our staffing service, we help you hire your own virtual assistant. We handle sourcing, interviews, and trial periods to ensure the candidate is the right fit for your business. Once hired, you’ll work directly with the VA, with no middle management from us, allowing full control over your VA’s workflow.

What is Managed VA Solutions?

If you have your own virtual assistants but want to improve efficiency, we offer Managed VA Solutions. We’ll oversee your VA’s work, provide quality control, and manage their performance. Additionally, we can handle payroll and ongoing task management, ensuring a seamless workflow.

What happens if I’m not satisfied with the VA assigned to me?

For Outsourcing Services, we offer a flexible replacement policy. If a VA isn’t meeting expectations, we’ll find a more suitable fit. For Staffing Solutions, our trial period allows you to assess the VA’s fit with your team before committing long-term.

How do you handle payments for the VAs?

For Outsourcing Solutions, all payments are made directly to us, and we manage payroll for the VAs. If you opt for Managed VA Solutions, we can also take care of your VA’s payroll, ensuring timely payments and efficient management.

Are there any long-term commitments?

No, we offer flexible pricing and contract options. For Outsourcing Solutions, you can choose from hourly or monthly packages. For Staffing Solutions, you can opt for part-time, full-time, or project-based hires, and for Managed VA Solutions, we work on a monthly retainer basis.

How do I get started?

It’s easy! Just contact us to discuss your business needs, and we’ll guide you through the process of selecting the right service. We’ll handle the rest, ensuring you have the right support to grow your business.

Still got questions?

If you can’t find the answer you’re looking for, we’re just a message away. Let’s connect!

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